Ecommerce Operations Pro - hridaykhatua.com

HK Digital Class

E-commerce Operations Pro Modules

Module 1: Introduction to E-commerce Operations

Understanding the e-commerce ecosystem, Key roles in e-commerce operations, Overview of the buyer journey and operations touchpoints.

Module 2: Inventory Management

Importance of inventory control and stock levels, Strategies for efficient inventory management, Tools and software for inventory optimization, Case study: How leading companies manage inventory.

Module 3: Order Processing & Fulfillment

The order lifecycle: From cart to customer, Picking, packing, and shipping best practices, Managing order delays, cancellations, and returns, How to choose the right fulfillment partners.

Module 4: Logistics & Supply Chain Management

Understanding the supply chain in e-commerce, Optimizing logistics for cost-effectiveness, Handling international shipping and customs, Best practices for working with third-party logistics (3PL) providers.

Module 5: Customer Service Excellence

Building a customer-centric e-commerce operation, Handling complaints, returns, and refunds efficiently, Creating a seamless post-purchase experience, Tools and software for managing customer service.

Module 6: Payment Gateways & Security

Setting up secure payment gateways, Understanding fraud prevention and security measures, How to handle failed payments and chargebacks, Legal and compliance considerations.

Module 7: Automation & Efficiency Tools

Using automation to streamline operations, Best software for automating repetitive tasks (order tracking, customer support, etc.), How to use AI in e-commerce operations.

Module 8: Data-Driven Decision Making

Using analytics to monitor and improve operations, Key metrics: Inventory turnover, order accuracy, customer satisfaction, How to leverage customer data for better decision-making, Case studies of successful data-driven operations.

Module 9: Scaling Your E-commerce Operations

How to prepare your operations for growth, Key challenges when scaling: Inventory, logistics, customer support, Building partnerships to handle increasing demand, Examples of companies that scaled efficiently.

Module 10: Career Path & Opportunities in E-commerce Operations

Exploring career paths in e-commerce operations, Skills and qualifications to boost your career, How to build a strong job profile for operations roles, Job search strategies and interview tips.

Each Module Contains

Live Class

Study Metarial

MCQ Test

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